Technical

1. Due to the process of forming glass at extremely high temperatures, marks and distortion can occur, despite best efforts and practices. It is advised for Customers to get full sized samples prior to order.
2. Heat treated glass and projects with multiple layers of glass will have inherent visual distortion. This distortion may increase as the radius decreases and/ or glass thickness increases. A full list of visual imperfections can be found in our Warranty. It is advised for Customers to get full sized samples prior to order.
3. Coastal Curved Glass follows ASTM standards for optical quality, allowable flaws and size tolerance. These same standards do not apply to tight radius bends (<12”), bends with flat tangents, non-radius curves, or glass thicker than ½”.  Orders in any of these categories are produced to the best of the Company’s manufacturing ability. Acceptable tolerances should be discussed and agreed upon prior to order.
4. The Customer acknowledges and agrees that it is the sole responsibility of the Customer (or its designated architect, engineer, or contractor) to select, specify, and approve the appropriate type, thickness, and specification of glass required to meet all applicable building codes, structural requirements, and architectural safety standards. Coastal Curved Glass provides materials based strictly on the specifications provided by the Customer and expressly disclaims all liability for any non-compliance with local, national, or international safety regulations resulting from the Customer’s selection.
5. The Customer is solely responsible for determining whether the glass products selected are suitable for the Customer’s purposes and will meet the Customer’s performance expectations.
6. Templates are accepted and Coastal Curved Glass will use best efforts to duplicate what has been received. The quality of the template may impact the accurateness of the final product. For the best accuracy, the Customer should avoid sending paper templates, folded cardboard, or broken/ cracked glass templates.  Coastal Curved Glass cannot warranty issues which arise from any discrepancy due to poor templates. Coastal Curved Glass reserves the right to charge Customers for the digitizing of each template at its discretion – this fee will range from $50 – $250/ template.

Quotations

1. Quotations are valid for 30 days unless otherwise stated in writing.
2. Any estimated prepaid freight charges are subject to change.  Should actual shipping/ handling/ customs charges be higher than expected, a separate invoice will be billed to the Customer.  Unless otherwise stated, shipping estimates are based on a business address with an above ground loading bay and/or forklift onsite.  Additional fees will apply for residential deliveries, delivery appointments, tailgate deliveries, etc.
3. Coastal Curved Glass has partnerships with other curved and flat glass suppliers in North America and overseas.  The Company reserve’s the right to manufacture glass in-house or have orders processed by one of these partners.
4. Glass is covered under USMCA and should not be subject to tariffs but if that changes, tariffs will be biller to the Customer.

Orders

1. Any order cancelled after production drawings have been signed will be eligible to a partial refund at the discretion of Coastal Curved Glass. Funds will be held to cover incurred drafting expenses along with any production expenses, should the glass production have already started.  Remaining funds will be returned to the customer.
2. The completion date estimated at time of order is an estimate only and Coastal Curved Glass shall not be bound by such date.
3. Coastal Curved Glass may at their discretion agree to a financial arrangement to guarantee a completion date.  This guarantee applies to production only.  Any delays in customs clearance or shipping are out of the Company’s control.
4. Coastal Curved Glass assumes no responsibility for breakage or damage that may occur when processing Customer’s Own Glass (COG)
5. The Customer agrees to provide Coastal Curved Glass with final sizes and approved production drawings within 60 days of paying their deposit.  If the Customer fails to do so, Coastal Curved Glass reserves the right to reprice the project.
6. Coastal Curved Glass will insist that CAD drawings are signed-off on prior to production by every Customer.  Any discrepancies noticed after client sign-off will be the financial responsibility of the Customer.
7. Force Majeure: Coastal Curved Glass shall not be liable for any delay or failure to perform any of its obligations hereunder if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, disease, epidemic/pandemic, lock outs, accidents, war, fire, governmental acts and/or regulations, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and Coastal Curved Glass shall be entitled to a reasonable extension of its obligations without any additional compensation to the Buyer for any such extension. If the delay persists for such time as Coastal Curved Glass considers unreasonable in its sole discretion, it may, without liability on its part, terminate the contract without penalty.

Terms and Credit

1. Standard payment terms for all clients are 50% deposit and 50% pre-shipping/ on pick-up.  Lead-times for projects do not start until the deposit has been received.
2. Coastal Curved Glass only offers “Net 30” payment terms for a select few long-established relationships.  No new accounts are eligible for terms unless expressly agreed to after a proven track record of regular ongoing business without payment delay.  Even then, all orders will require deposits prior to production.
3. At our discretion, overdue accounts will be charged interest at 1.5% per month. The buyer will be responsible for all collection costs including reasonable attorney’s fees in the event of non-payment.

Damaged Materials/ Shipping

1. If there is damage to the crate or breakage to the glass during shipping, it will be the Customer’s responsibility to note the damage on the Bill of Lading upon delivery.  It is the Customer’s responsibility to thoroughly inspect the crate and its contents before signing the Bill of Lading and verifying that the crate(s) arrived in good condition. If damage is not noted on the Bill of Lading but reported after delivery, the insurance may be void unless the damage was hidden within and not viewable from the outside.  Any hidden damage must be reported within 48 hours of delivery along with photos to support the claim that damage occurred while the glass was still crated.  Pictures of broken or damaged glass outside of the crate will not be accepted.
2. All jobs picked up directly from Coastal Curved Glass should be thoroughly inspected prior to acceptance.  Once the packing slip has been signed after inspection, any scratches or chips later reported will not be covered under warranty.
3. Glass breakage is specifically excluded from all product warranties.
4. Completed orders left at Coastal Curved Glass longer than 30 days after the Customer has been notified will be left at the Customer’s risk.  Scratches, breakage, and any other damage will be the responsibility of the Customer.
5. Coastal Curved Glass is not responsible for damage to Customer supplied patterns, fixtures or any such materials left on our premises.  The Company reserves the right to discard any materials left for a period of greater than 3 months.  It is the client’s responsibility to clearly mark their contact information on all materials.
6. Coastal Curved Glass is not a collector of US or state taxes. As title for products transfers upon delivery to a foreign destined common carrier, the responsibility for such taxes falls on the purchaser.

Warranty

1. Coastal Curved Glass supplies a limited warranty.  Terms are set out in a separate warranty certificate which is available upon request or online at https://coastalcurvedglass.com/warranty-2/